Our Policy

Refund Policy

 

We provide our portfolio for you to view before hiring us for your project so you can see the quality level of our work and you can decide to work with us. If you have any questions or inquiries, contact us prior to making the payment for our services. The refund policy is made to define the situations under which we will provide a refund. The process of claiming a refund and the responsibility of Klear Vision Marketing in circumstances of refunding have been described on this page. By paying for any of our services, including any deposits, you are declaring that you accepted and agreed to all the terms and conditions outlined in the refund policy. Please read and make sure you fully understand our refund policy prior to making a payment.

 

Web Design & Development

 

Payments for web design projects are made to us in divisions as a courtesy to the client. In most cases, a 50% deposit is required at the beginning of the project and 50% upon completion of the project. Once a payment or deposit is made, we buy the domain name, hosting, email addresses, themes, and plug-ins for your project and spend time on delivering a high-quality website to match your requirements. Therefore, the initial 50% is non-refundable. If a project is canceled, postponed, or delayed by a customer, the initial deposit paid is retained by Klear Vision Marketing, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. But if a web design project is canceled by Klear Vision Marketing, then the initial deposit of 50% is fully refundable to the customer.

 

Search Engine Optimization and Social Media Marketing

 

Payments for these services are non-refundable, and we do not issue pro-rated refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by Klear Vision Marketing in initiating services. If a project is canceled or postponed, the amount paid is retained by Klear Vision Marketing, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Charge Backs

 

If we receive a chargeback or payment dispute (i.e., PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without any notice. Instead of issuing a chargeback, please contact us to address any billing issues (Contact information can be found below). Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud and is never an appropriate or legal means of obtaining a refund.

Hosting

 

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased; even If a client did not make use of service, payment for those services is still due. Hosting accounts are not canceled until notice is received from the client in writing or until 14 days after the due date of payment. If a client paid for a hosting account 6 or 12 months ahead and cancels the service before the expiration date, a refund may be given for the remaining months. If a client received free products and/or services with their hosting plan purchased, the value of the free services will be deducted from the amount refundable. Klear Vision Marketing reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms and conditions. Terminated Accounts due to policy violations will not be refunded.

 

Custom Apparel

 

Payments for any custom apparel that has been printed or customized by Klear Vision Marketing or its vendors are non-refundable. Mock designs are provided before the final printing stage. Once a design has been agreed upon and printed, it cannot be returned or refunded. If your customized goods are defective, please reach out to us, and we will try out best to resolve your concern.